Refund policy
At Avondale Foods, we take care to ensure that orders are supplied correctly and products reach you in suitable condition.
Because our products are food ingredients, we do not accept returns for change of mind. However, this policy does not limit or exclude any rights you may have under the Australian Consumer Law.
1. Change-of-Mind Returns
We do not accept returns or provide refunds where you have simply changed your mind, ordered the wrong product or no longer require the product.
This applies particularly to food products that have been opened, used or removed from their original packaging.
2. Faulty, Damaged or Incorrect Products
Please contact us if:
- your product arrives damaged;
- you receive the wrong product;
- your product is faulty;
- your product is materially different from its description; or
- you believe the product does not meet an applicable consumer guarantee.
Please contact us as soon as reasonably possible after receiving your order.
We may ask you to provide:
- your order number;
- details of the issue;
- photographs of the product or packaging; and
- other information reasonably required to assess the issue.
Where appropriate, we may arrange for the product to be returned or provide other instructions for assessing the issue.
3. Remedies
If a product is found to have a fault or otherwise fails to meet an applicable consumer guarantee, we will provide the remedy required under the Australian Consumer Law.
Depending on the circumstances, this may include a replacement, refund or other appropriate remedy.
The remedy available will depend on the nature and severity of the problem.
4. Products Damaged During Delivery
If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged product and packaging.
We will assess the circumstances and work with you to determine an appropriate resolution.
5. Refunds
Where a refund is approved, it will generally be processed using the original payment method.
The time taken for the funds to appear in your account may depend on your payment provider or financial institution.
6. Products That Have Been Opened
For food safety reasons, we generally cannot accept the return of products that have been opened or used unless we specifically request their return.
If you believe an opened product is faulty or otherwise does not meet an applicable consumer guarantee, contact us before disposing of the product so that we can advise you on the appropriate next steps.
7. Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Australian consumers are entitled to consumer guarantees that apply to goods purchased from businesses. These rights cannot be removed by a business's returns policy.
8. Contact Us
To request assistance with a faulty, damaged or incorrect product, please contact:
Avondale Foods Pty Ltd
Email: shop@avondalefoods.com.au
Phone: +61 2 6365 3414
Please include your order number and a description of the issue where possible.
We will assess each issue and work with you to provide an appropriate resolution.