Shipping policy
Avondale Foods Pty Ltd delivers orders placed through www.shop.avondalefoods.com.au to addresses within Australia.
We currently do not offer international shipping.
1. Order Processing
Orders are generally processed and dispatched within 1–2 business days after payment has been successfully processed.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Processing times may be longer during particularly busy periods, promotional periods or circumstances outside our reasonable control.
2. Delivery
Orders are shipped using our nominated logistics providers, including TNT/FedEx and Shippit.
Available delivery options and applicable shipping charges will be displayed during checkout.
Orders weighing more than 20kg cannot be delivered to residential addresses. Orders over 20kg must be delivered to a suitable commercial/business address that can safely receive the shipment.
If an order over 20kg is placed using a residential delivery address, we may contact you to arrange an alternative commercial delivery address before the order is dispatched.
If we are unable to arrange a suitable delivery address for an order exceeding 20kg, we may cancel the order and refund the amount paid.
Delivery timeframes are estimates only and may vary depending on:
- your delivery location;
- carrier availability;
- weekends and public holidays;
- weather or other disruptions;
- peak periods; and
- circumstances outside our reasonable control.
Once your order has been dispatched, you may receive tracking information where tracking is available.
3. Delivery Address
Please ensure that your delivery address and contact details are correct before completing your order.
Orders over 20kg must be delivered to a commercial/business address. Residential delivery is not available for orders exceeding 20kg.
Avondale Foods is not responsible for additional delivery costs or delays resulting from an incorrect or incomplete address supplied by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible at sales@avondalefoods.com.au.
We cannot guarantee that an address can be changed after an order has been dispatched.
4. Delivery Delays
We work with our shipping providers to dispatch orders promptly, but delivery times are ultimately dependent on the carrier.
If your order is delayed, please contact us and we will assist where reasonably possible.
Delivery delays caused by circumstances outside our reasonable control do not constitute a failure to dispatch your order.
Nothing in this section limits your rights under the Australian Consumer Law.
5. Damaged Deliveries
Please inspect your delivery when it arrives.
If your order or its packaging appears damaged, please contact us as soon as reasonably possible and provide photographs where possible.
We will assess the issue and work with you to determine the appropriate resolution.
6. Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us.
We may request your order number and tracking information so that we can investigate the delivery with the relevant carrier.
7. Authority to Leave
Where an authority-to-leave option is selected or otherwise authorised by the customer, the customer accepts responsibility for the delivery location provided and should ensure that the location is secure and suitable for receiving the order.
For orders over 20kg, authority to leave does not make residential delivery available where the carrier's service requires a commercial delivery address.
This does not affect any rights you may have under the Australian Consumer Law.
8. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the applicable delivery details and shipping options.
Shipping charges may vary depending on the destination, order size and shipping service available.
9. Delivery Areas
We currently deliver to Australian addresses serviced by our nominated carriers.
Orders over 20kg must be delivered to a suitable commercial/business address.
We do not currently offer international delivery.
10. Contact Us
If you have any questions about your delivery, please contact:
Avondale Foods Pty Ltd
Email: shop@avondalefoods.com.au
Phone: +61 2 6365 3414
Online Store: www.shop.avondalefoods.com.au